Resolved -
This incident has been resolved.
Jun 27, 13:51 UTC
Monitoring -
A fix has been implemented for some iOS Devices not loading content on embedded players. We are monitoring to confirm the issue is resolved.
Jun 26, 17:14 UTC
Investigating -
We are currently investigating an issue with some iOS devices not loading content on embedded players. We discovered that a change was deployed to Cloudflare, our Content Delivery Network, to improve stream URL analytics which caused a caching issue when a large number of mobile devices were viewing the embed codes. Due to this change, a query parameter was appended multiple times and eventually created an invalid URL that mobile devices were unable to access.
Jun 26, 15:12 UTC