Some iOS devices not loading content on embedded players

Incident Report for Resi

Resolved

This incident has been resolved.

Posted Jun 27, 2022 - 13:51 UTC

Monitoring

A fix has been implemented for some iOS Devices not loading content on embedded players. We are monitoring to confirm the issue is resolved.

Posted Jun 26, 2022 - 17:14 UTC

Investigating

We are currently investigating an issue with some iOS devices not loading content on embedded players. We discovered that a change was deployed to Cloudflare, our Content Delivery Network, to improve stream URL analytics which caused a caching issue when a large number of mobile devices were viewing the embed codes. Due to this change, a query parameter was appended multiple times and eventually created an invalid URL that mobile devices were unable to access.

Posted Jun 26, 2022 - 15:12 UTC

This incident affected: Live Platform (Cloud Transcoder).